Does this mean that they can get someone to make an order of any size then increase the price to a million dollars and the person who placed the order is stuck paying the 15% fee if they back out?
I could understand if it was a straight up deal where I made an order then backed out without good reason but
- You increased the price after I agreed to buy the items.
- You pushed back the release date to a time in which the models will do me no good since my event will have passed.
#1 above should be an agreement breaker and I will ask to talk to a higher authority in the company and plead this case with them.
After much back and forth I get an email that I misread initially. My rep told me he got authorization (since the price increased) to cancel…
That’s all I read. I just assumed that he got the order canceled. I thanked him profusely and went about my business. I later got an email when part of my order shipped. I went back to that email and finished it:
My rep told me he got authorization to cancel one of the items on the order.
REALLY ENTERTAINMENT EARTH???
So to make up for trapping me in their scam me they showed their benevolence and canceled one of the items on the order (by one item I mean one of the models which I had ordered a case of).
To add salt to the wound they charged me $2.00 for something called a consolidation fee. WHAT?! The items I ordered (4 different models) were each ordered at case quantity. There is no need to ‘consolidate anything’. Just another nail in the coffin. I basically shut my mouth and took their punishment for my transgression. I never made another order with that company. Too bad because they carry quite a bit of cool stuff…